SERVICES

All of our team are trained to work with children and adolescents. We offer Individual and Group Therapy.

In addition to children and adolescents, we offer individual therapy to adults.

Sometimes a Parent or Carer may want support with assisting their child to work through the issues they are presenting with. Our therapists can help you to help your child. Please contact us for more details.

TRIAGE

New Clients will be scheduled into a 15 - 20 minute telephone triage appointment upon receipt of their New Client Form. This is a FREE service.

Telephone triage is supported by evidence-based guidelines, experience, training and knowledge, they would then:

• Interpret symptoms and answers to carefully structured questions to determine the severity of the condition
• Recommend clients to the appropriate level of health care therapy/health professional.

NDIS Clients - the Initial Service Agreement is discussed and completed based on the information gathered in this telephone triage appointment. It is then emailed to the Representative or the Client for electronic signing. If you have difficulty with online signing, please advise Triage and we can arrange for it to be printed and signed at Reception. Appointments will not be scheduled until the Service Agreement is signed.

Please read our Cancellation Policy:

All of our therapists are able to provide Telehealth Appointments. Some only offer appointments via Telehealth.

Please check under their PROFILE to find out if you can see them face to face or via telehealth.

These appointments are conducted using MS Teams. This is a VIDEO call. If you do not have access to good wifi or a device, please contact us to find out about using our office to complete this video telehealth appointment.

For further information on how to use TEAMS, please visit this website - CLICK HERE

PAYMENTS - Self Managed NDIS or Private Clients

Payments for telehealth appointments will be required PRIOR TO the appointment. We will email the invoice to you the Friday prior to your appointment. You will be able to make payment via bank transfer (details will be in the email) or, our receptionist will call to take payment over the phone.

PAYMENTS - Plan Managed NDIS or Third Party Payers

A Service Agreement will be required for NDIS Plan Managed clients. We will invoice the Plan Manager directly.

Please note, if payment is not made within 21 days, or is rejected by your Plan Manager,

payment by the client or their representative will be required.

If a Third Party has agreed to pay your invoices, we will require confirmation in writing to accounts@supersaurus.com.au